Terms of ordering

Last updated: 13 November 2026

These terms apply when you order food online from Demo at www.myfusionkitchen.co.uk. Please read them before you order. By placing an order you agree to them.

Who we are

Demo, 240 Southwell Road East, Rainworth, Mansfield, NG21 0EQ.

To contact us about an order, email gofood.uk@gmail.com or phone +447889262074.

Our online ordering is provided by Gofood.uk, which runs this website and takes payments for us through Stripe. Your contract for food is with Demo, not with Gofood.uk.

Placing an order

When you place an order, it is sent to us to accept. We usually accept within a few minutes and will email you when we do. Your contract with us starts when we accept your order.
If we can't accept your order (for example, we are too busy or an item has run out), we will tell you why and you won't be charged (if you paid by bank, your payment is refunded in full).
If we don't accept your order within 6 minutes, it is cancelled automatically and you won't be charged (if you paid by bank, your payment is refunded in full).
We offer delivery and collection. Delivery is only available to addresses inside our delivery areas, and a minimum order may apply. Times shown are estimates and may change when we are busy.

Prices and payment

Prices are in pounds sterling and include VAT where it applies. Delivery charges and any service fee are shown at checkout before you pay.
A service fee of £0.75 is added to each order, whichever way you pay.
You can pay by card, Apple Pay, Google Pay or Pay by Bank, or cash on delivery and collection.
When you pay by card, the amount is held on your card when you order and only taken once we accept. If we don't accept your order, the hold is released (your bank may take a few days to show this). When you pay by bank, the money is taken from your account straight away; if we don't accept your order, it is refunded in full automatically (this may take a few working days to reach your account).

Allergies and special requests

Allergen information is shown for each dish. If you have a food allergy or intolerance, please check it and call us before you order on +447889262074. Our kitchen handles all 14 major allergens, so we cannot guarantee any dish is completely free from them. We will try to follow notes added to dishes but cannot always guarantee them.

Changes, cancellations and refunds

Because we cook food fresh to order, the right to cancel within 14 days under the Consumer Contracts Regulations does not apply to food orders.
To change or cancel an order, call us as soon as possible. Once we have started preparing it we may not be able to cancel it.
If something is wrong with your order (for example, a missing or incorrect item), contact us as soon as possible and we will put it right or give you a full or partial refund. This does not affect your legal rights as a consumer.

Collection and delivery

Collection orders should be collected at the time we give you. Food left uncollected may not be kept.
For delivery, please make sure someone is available at the address you gave. If we can't deliver because no one is available, we may still charge for the order.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.

The law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.

Who we are

Demo, 240 Southwell Road East, Rainworth, Mansfield, NG21 0EQ.

To contact us about an order, email gofood.uk@gmail.com or phone +447889262074.

Our online ordering is provided by Gofood.uk, which runs this website and takes payments for us through Stripe. Your contract for food is with Demo, not with Gofood.uk.

Placing an order

When you place an order, it is sent to us to accept. We usually accept within a few minutes and will email you when we do. Your contract with us starts when we accept your order.

If we can't accept your order (for example, we are too busy or an item has run out), we will tell you why and you won't be charged (if you paid by bank, your payment is refunded in full).

If we don't accept your order within 6 minutes, it is cancelled automatically and you won't be charged (if you paid by bank, your payment is refunded in full).

We offer delivery and collection. Delivery is only available to addresses inside our delivery areas, and a minimum order may apply. Times shown are estimates and may change when we are busy.

Prices and payment

Prices are in pounds sterling and include VAT where it applies. Delivery charges and any service fee are shown at checkout before you pay.

A service fee of £0.75 is added to each order, whichever way you pay.

You can pay by card, Apple Pay, Google Pay or Pay by Bank, or cash on delivery and collection.

When you pay by card, the amount is held on your card when you order and only taken once we accept. If we don't accept your order, the hold is released (your bank may take a few days to show this). When you pay by bank, the money is taken from your account straight away; if we don't accept your order, it is refunded in full automatically (this may take a few working days to reach your account).

Allergies and special requests

Changes, cancellations and refunds

Because we cook food fresh to order, the right to cancel within 14 days under the Consumer Contracts Regulations does not apply to food orders.

To change or cancel an order, call us as soon as possible. Once we have started preparing it we may not be able to cancel it.

If something is wrong with your order (for example, a missing or incorrect item), contact us as soon as possible and we will put it right or give you a full or partial refund. This does not affect your legal rights as a consumer.

Our responsibility to you